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Sometimes things don’t go as planned — and that’s okay. On this page, you can easily cancel an order that has not yet been shipped in the form below.
Please enter your order number and the email address used when placing the order so we can identify your purchase.
Once your request has been submitted, you will receive a confirmation by email. Cancelling an order before it has been shipped is free of charge.
If the order has already been processed or shipped, you will need to create a return instead. Below, you’ll find all the information you need to create a return.
You can find our full return conditions, including information about return fees, time limits and excluded products, on our Returns Policy page.